1. Are Hecza Jewels products authentic?
Yes, every piece of jewellery from Hecza Jewels is crafted with genuine materials and undergoes strict quality checks to ensure authenticity and durability.
2. Do you provide certification with your jewellery?
Yes, all our fine jewellery pieces come with proper certifications of authenticity and quality assurance.
3. Can I return or exchange a product?
Due to the delicate and hygienic nature of jewellery, we follow a strict No Refund and No Return Policy. However, in the case of a manufacturing defect or wrong item delivered, we offer repair or replacement.
4. How can I place an order?
You can easily place an order through our website by selecting your desired product, adding it to the cart, and completing the checkout process.
5. Do you offer customization?
Yes, we provide limited customization options for certain jewellery pieces. Please contact our customer support for details.
6. How long does shipping take?
Orders are usually processed within 2–4 business days and delivered within 5–10 business days depending on your location.
7. What payment methods do you accept?
We accept all major debit/credit cards, net banking, UPI, and wallet payments. For international orders, we also accept secure online payment options.
8. How can I contact customer support?
You can reach us via email or WhatsApp mentioned on our website. Our support team is available to assist you with orders, queries, and after-sales services.